FAQ

Drivers must be 18 yrs. with valid Driver's License. Guests under the age of 18 must be accompanied by a parent or guardian 25 years of age or older.

Any guest within a party who wants to drive must bring a valid driver's license

Drivers are responsible for any damage caused to the vehicle while on the tour. Just like a rental car, you will be financially responsible for any damage to the vehicle and/or property damage.

The collateral is to ensure rental gear is returned and any damage to vehicles is accounted for.

No, guests under the age of 18 must be accompanied by a parent or guardian 25 years of age or older.

No people with back problems, recent surgeries, bone/joint problems, heart conditions. No pregnancies

There are size restrictions in order to safely secure the seat harnesses. Please check with our office staff for details.

No, off-roading is prohibited for pregnant guests

We can accommodate guests with wheelchairs on the Waterfall Tour. The Maukawahi Cave Tour is NOT wheelchair accessible. Please chat with our office staff for details.

There is a bathroom at the staging area, waterfall and Waita Reservoir

Face Masks - Swimsuit - Towel - Sunblock/Bug Spray - Water-friendly closed-toe shoes (Waterfall Tour) - Closed-toe shoes for hiking (Cave Tour) - Reusable water bottle for water

Unprotected cameras and digital devices. Anything that cannot get dirty, wet or lost.

There is no smoking or alcohol consumption during the tour. Guests who arrive intoxicated will be prohibited from participating in the tour.

24 hour cancellation period. Cancellations within 24 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. "No Shows" at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

48 hour cancellation period. Cancellations within 48 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. "No Shows" at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

72 hour cancellation period. Cancellations within 72 hours are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. "No Shows" at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.

7 day cancellation period. Cancellations within 7 days are subject to a 50% charge. No charge will be incurred for cancellations made outside of the cancellation periods. "No Shows" at tour time will incur a 100% charge of the individual tour price. No refunds will be issued once the tour has commenced. If booked directly with us, give us a call at 808-742-2734 to cancel your reservation. Reservations made through resellers are subject to reseller rules and regulations. Contact your booking agent for specific details.